Privacy Policy

Leash & Learn is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how Leash & Learn collects, uses and discloses personal data.

With regard to your personal data, this Policy does not supersede or replace any prevailing consent which you may have provided to Leash & Learn and your personal data will not be used for a new purpose unless Leash & Learn has obtained your consent in writing, recorded or any other form that is accessible for subsequent reference. This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and/or any amendments in the statutory or regulatory requirements. All updates to this Policy will be published on our website,

Leash & Learn does not retain personal data longer than is necessary for the purposes for which they are collected except where necessary to comply with Leash & Learn’s legal obligations.

1. Personal data collected by Leash & Learn may include and not limited to the following:

  • Individual’s full name
  • Individual’s residential or mailing address
  • Individual’s mobile or home telephone number
  • Individual’s electronic mailing (E-mail) address
  • Individual’s internet IP address, hyperlinks visited and other online activities conducted (e.g. online shopping)
  • Individual’s photographs and video recordings from Leash & Learn stores or during Leash & Learn’s events, roadshows, campaigns, training.


2. Collection of Personal Data

Personal data collected by Leash & Learn will only be used or disclosed for the purpose(s) for which it is collected unless required or authorized under the Leash & Learn or other applicable law.

Leash & Learn will undertake reasonable efforts to ensure all personal data collected is accurate, complete and corrected accordingly.

Leash & Learn may collect your personal data through one or more of the following methods:

  • Online user account registration form
  • Online user account update form
  • Online checkout form
  • Survey or feedback form
  • Correspondence or electronic mail
  • Online chat on Leash & Learn’s official website
  • Electronic messages posted on Leash & Learn’s social media platform(s) (e.g. Facebook)
  • Verbal communications with staff of Leash & Learn
  • Photographs taken during events/roadshows/campaigns in partnership or associated with Leash & Learn
  • Third party business partners or associates of Leash & Learn
  • In addition to the above, Leash & Learn may use the following technology to automatically collect information about your activities on Leash & Learn’s website,
  • Cookies
  • Flash Cookies
  • Web beacons, clear pixels, or pixel tags
  • Analytical tags
  • Web server logs


3. Use of Personal Data

Depending on the services required or utilized, your personal data will be used for the relevant purpose(s) as deemed reasonable by Leash & Learn, which may include one or more of the following:

3.1. Services

  • To verify your identity
  • To enhance your experience on our website
  • To facilitate payment of purchase orders and to process refund
  • To respond and handle your enquiries, complaints and suggestions
  • To carry out contests and lucky draws
  • To handle disputes or discrepancies
  • Any other purposes associated with the services, products or goods sold by Leash & Learn


3.2. Communications

  • To inform you on the status of your training
  • To inform you of products, services, pet related news, updates of business operations and developments from Leash & Learn
  • To send you surveys regarding customer satisfaction of Leash & Learn’s products and services
  • To publish the winner’s identity in contests 
  • To publish customer’s compliments and feedbacks
  • To inform you on any reasonable transaction discrepancies or recovery of your personal belongings in Leash & Learn’s premises


3.3. Security and developments

  • To manage the safety and security of Leash & Learn’s premises and services
  • To perform business analyses
  • To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities


4. Disclosure of Personal Data

Leash & Learn will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, to carry out our business operations and to provide our services to you, Leash & Learn may engage third party service providers to assist us. As such, Leash & Learn will provide these companies with only those elements of your personal data which are pertinent to the execution of these engaged services. Henceforth the disclosure of your personal data may include and not limited to the following organizations:

4.1. Service Providers

  • Data Intermediaries
  • Telecommunication companies
  • Courier service companies
  • Information technology companies
  • Banks
  • Payment vendors
  • Credit card companies
  • Auditing companies
  • Legal firms
  • Public relations agencies


5. Security of Personal data

Leash & Learn will undertake reasonable security arrangements to protect your personal data in our possession or under our control from unauthorized access, collection, use, disclosure, copying, modification, or disposal. Only authorized personnel have access to our internal customer database system which is stored on a firewall and password-protected server. Furthermore, physical access to the server is limited to only authorized personnel.

As our websites may contain links to other websites of our business partners or associates, Leash & Learn is not responsible for the content, security, or privacy policies in these websites.

6. Contact Us

If you have any questions or feedback relating to your personal data or this Policy; would like to obtain access and/or make corrections to your personal data, or would like to withdraw your consent to any use of your personal data as stipulated in this Policy, kindly submit an online enquiry using “Customer Service” as the subject via our website,